Complete Ailment:Towards XX/XX/2020 with out ever using Quality Home loans given us a great loan mod with a primary avoidance

Complete Problem:We fell behind on my mortgage XX/XX/XXXX and called Caliber to your XX/XX/XXXX to go over just what my personal choices was to cure the fresh new standard. Per XXXX ( worker id XXXX ), I can offer my forbearance otherwise make an application for losings minimization and she would mail documentation on my household. With the XX/XX/XXXX XXXX ( staff member id XXXX ) reported that my personal deferment agreement are owed straight back by XX/XX/XXXX which have home financing commission due XX/XX/XXXX. We never ever received which arrangement neither performed I get any mobile phone phone calls regarding a prospective deferment. Toward XX/XX/XXXX, XXXX ( personnel id XXXX ), reported that basically was not able to create a repayment following I’d need get losses mitigation. I advised XXXX the difficulty is resolved so we you can expect to resume costs XX/XX/XXXX but XXXX mentioned that wasn’t a choice so i recorded my personal documentation towards the XX/XX/XXXX. Towards XX/XX/XXXX a page are mailed saying my personal request recommendations is declined due to me maybe not acknowledging this new deferment choice. My mortgage lender pushed me in to an agenda which i cannot follow, pressuring me to make an application for an alternative only to become declined. We have just observed the newest instruction out-of my mortgage lender and you can commonly now remain homeless.

Problem Info:

In order to have the loans in Pleasure Point offer finished we necessary to At the period we had been unable to make walk repayments.

Ever since then all of our disease has evolved you want to bring Quality through to the offer. Since we are able to afford it Caliber would like to would an excellent ( DIL ). In fact the Quality has only come in search of creating a great DIL consistently now. We were most surprised whenever Quality offered united states the borrowed funds Modification. Pleasantly surprised. Given that we can pay for it we think they don’t need me to Modify the mortgage. We think the mortgage modification offer by the Caliber is a phony provide it knew we could perhaps not afford the costs within time so they really considering they so you’re able to you. Given that we could manage they they don’t provide so you can you. We feel Quality is truly from the real estate industry not the mortgage team. They use the fresh new ( DIL ) to amass attributes after that offer the new to their cousin organization this new XXXX XXXX XXXX at a discount then your Trust resells it at income. We think the new Fed renders whole to Quality with the losings toward mortgage and are usually tearing of taxation Payer towards the a major Category peak. You ought to read the that it.

Complaint Facts:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.